NTELOS (formerly CFW) wants to be a Leading
Telecommunications Service Provider, but they are Hard Pressed to even Master
the art of Providing their Customers with a Practical Paper Phone Book!
A company capable of providing high tech service produces a phone book that
awkwardly divides all the listings into 11 categories irrelevant to a phone
number search, in this case
by geographical region.
So if I want to call someone I know is somewhere in the area, I can't
just look them up alphabetically. I have to know where they are first. And if
I happen to guess wrong, I have to exhaustively go through all 11 of the
stinking sections one at a time instead of just one like I would do if they
were all in one easy to use alphabetical directory. I wouldn't be looking in
this directory in the first place if I didn't think they were in it, why make
the customer's lives harder by unnecessarily categorizing farther?
I tried calling them a few years back, and the answers they gave me were
absurd, something like the local folks didn't want to feel lost in the big
book so wanted their separate sections. Like it was a social statement or
Try calling Ntelos (formerly CFW) now, and EVERY time you call, they make you
wait while they remind you that they are "creating more ways to
bring more people together" EVERY STINKING TIME YOU CALL THEM!
HALP! Local Telephone Service Provider COMPETITION is needed in the Augusta
County/ Staunton Waynesboro Virginia area!!